Refund Policy

Do they really have you covered?

Refunds

It is very important that everyone read the details of the Unity Asset Store EULA's policy for refunds and not be confused by the appearance of the 'refund banner' on product pages:

"All sales are final and there shall be no refunds except as expressly provided in this EULA or as required by law."

- Unity Asset Store EULA‚Äč

Refunds are possible, but only in finite cases. The Asset Store does not support a 'try before you buy' or 'take it back if you don't like it' philosophy. The EULA is straightforward on refund terms. Users may request a refund from us under the following circumstances.

  • It was purchased less than 2 weeks ago

    • AND

  • Has not been downloaded

    • OR

  • The asset does not work on the version of Unity that it is published for.

  • The asset contains illegal content. (never)

We're committed to publishing good products and your hands on experience with our products makes your feedback very valuable and appreciated! If you have actually run into a circumstance where the asset is effectively broken - please let us know!

In practice, the circumstances that we can issue a refund are quite narrow but you are always welcome to open a dialog with us via our support channels and we'll be happy to help in any way we can.

Additional Notes

We always support the latest LTS Unity release. Officially the "latest Unity version" is the most recent LTS build - not any alpha, beta or other release. If you find an issue with the current LTS, please contact us!

If your studio has purchased licenses, the project is version locked and the asset doesn't work on your version please contact us for support.

We do not issue coupons, vouchers, or otherwise distribute free copies of our assets to individuals under any circumstances except sponsored events. If you are an educator, enterprise, or verifiable influencer with sufficient notoriety please get in touch via Email or Discord.

While we gratefully welcome constructive criticism be aware that 'hostile reviews' will be reported and that Unity takes action against accounts which are abusing or threatening to abuse the review system. Attempts at review-blackmail in order to coerce a refund from a Publisher or to obtain free assets could result in Unity taking action against your account.